Many of my clients comment on how often they are sold a technology solution which will make their employees lives significantly easier, however the opposite is often true. Poor interconnectivity between corporate systems, heavy and multiple data entry points require additional administration support, a lack of employee engagement with new systems and a general suspicion that technology might not be all that it is cracked up to be, is the feedback I get when speaking to clients about their previous technology investments.
Why? It seems that with more technology comes more problems. How is it that in our personal lives we manage multiple apps, social media accounts, dating profiles, professional sites via multiple apps but we can't seem to replicate this in a business setting. Most clients, colleagues and friends complain about poor systems in their workplace.
So what is the solution?
Stop buying off the shelf solutions that might fix a problem, because they also introduce a host of new ones. Start investing in your business by garnering visibility across the business using your data and using this analysis to establish where you need to invest and how. Your technology should fit around your business, not force you to fit your business around your technology.
Do you find that despite the increase in technology available, your technology investments have been underwhelming in their results?